Do you deliver everywhere in Europe?

Yes, we deliver throughout Europe. We are based in Amsterdam, the Netherlands.

How long does it take to receive my order?

It depends on the destination of the package. It takes 3-6 business days to pack it with us. Delivery from outside Europe can vary from 7-16 days. Delivery information will be sent in your confirmation email.

How can I contact you?

You can contact us via our contact page! We are happy to help you.

GENERAL TERMS AND CONDITIONS

General Terms and Conditions for Baby-Amsterdam.com

1. Identity of the entrepreneur

Company name: Baby-Amsterdam.com
Chamber of Commerce number: 91945011
Email address : masdevallia.sales@gmail.com
Phone number: 0687342064

2. Applicability

2.1 These general terms and conditions apply to all offers, orders and agreements concluded via the webshop Baby-Amsterdam.com.
2.2 By placing an order, the customer agrees to these terms and conditions.

3. Offer

3.1 All offers in the webshop are without obligation and can be changed at any time.
3.2 Errors in the offer, such as typing errors or technical errors, cannot be held against Baby-Amsterdam.com.

4. Prices

4.1 All prices are in euros and include VAT, unless stated otherwise.
4.2 Shipping costs are stated separately and are the responsibility of the customer, unless otherwise stated.

5. Payment

5.1 Payment can be made via the payment methods offered in the webshop.
5.2 Payment must be made within 14 days of receipt of the order confirmation.
5.3 In case of late payment, Baby-Amsterdam.com reserves the right to cancel the order.

6. Delivery

6.1 Delivery will take place at the address specified by the customer.
6.2 The delivery time is usually 3-6 working days, unless otherwise agreed.
6.3 In the event of non-delivery, the customer will be notified in a timely manner.

7. Right of withdrawal

7.1 Customers have the right to cancel the agreement within 14 days after receipt of the order without giving any reason.
7.2 The revocation must be made in writing, for example by e-mail.
7.3 The products must be returned unused, in original packaging and with all labels.
7.4 The return costs are for the account of the customer, unless otherwise agreed.

8. Exceptions to the right of withdrawal

8.1 The right of withdrawal is excluded for:
- a. Opened or used products.
- b. Products that are custom-made or personalized.

9. Liability

9.1 Baby-Amsterdam.com is not liable for damage resulting from the use of the products, unless such damage is due to intent or gross negligence.
9.2 Baby-Amsterdam.com's liability is limited to the amount paid by the customer for the product.

10. Privacy

10.1 Personal data will be processed in accordance with applicable privacy legislation.
10.2 Data will only be used for processing orders and for customer service.

11. Complaints

11.1 Complaints about products or services can be submitted in writing by e-mail.
11.2 Complaints will be answered within 14 days of receipt.

12. Disputes

12.1 All agreements are governed by Dutch law.
12.2 Disputes will be submitted to the competent court in the Netherlands.

13. Changes

13.1 Baby-Amsterdam.com reserves the right to change these general terms and conditions.
13.2 Changes will be published on the website and will be effective upon publication.

14. Other provisions

14.1 If any provision of these terms and conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
14.2 These terms and conditions were last amended on 28-9-2024

GENERAL TERMS AND CONDITIONS

Frequently Asked Questions